Refund & Cancellation Policy

You can cancel any order before it is dispatched by emailing hello@rozhealthy.com with your payment reference. Cancelled orders are refunded in full.

Once an order has been handed to the courier it can no longer be cancelled. At that point the sections below apply.

For food safety and hygiene reasons, we cannot accept returns of opened products, or of unopened products simply because you changed your mind. This is standard for consumable goods and does not affect your rights where a product arrives damaged, defective, incorrect or past its shelf life.

We will replace the item or refund you in full if:

• The product arrives damaged, leaking or tampered with.
• You receive the wrong product, flavour or pack size.
• The order is incomplete compared with what you paid for.
• The product is past its best-before date on arrival.
• The order never arrives, or the courier confirms it as lost.

Email hello@rozhealthy.com within 48 hours of delivery, including:

• Your payment reference from the order confirmation.
• Photographs of the outer packaging, including the shipping label.
• Photographs of the product itself showing the issue.

We aim to respond within two business days. Please keep the product and packaging until the claim is resolved — we may need to arrange a pickup.

Approved refunds are returned to the original payment method used at checkout. We cannot refund to a different card, account or UPI ID.

Refunds are initiated within two business days of approval and typically reach you within 5–7 business days, depending on your bank or card issuer. The time taken after we initiate the refund is controlled by your bank, not by us.

Where a shipping charge was paid and the fault is ours — a damaged, incorrect or missing order — we refund that charge too.

If only part of your order is affected, we refund or replace the affected items rather than the whole order, unless you would prefer to return the entire order unopened.

See our Shipping Policy for dispatch and delivery timelines, and our Terms & Conditions for the wider terms of sale.