Shipping Policy

We currently ship across India. Orders are dispatched from our facility at G-303 Parker VRC Whitelily, Sector 8, GT Karnal Road, Near Tau Devi Lal Park, Sonipat, Haryana 131001.

We do not ship internationally at this time. If a delivery address falls outside a serviceable PIN code, we will contact you and refund the order in full.

• Orders are dispatched within 1–2 business days of payment confirmation.
• Delivery typically takes 3–7 business days from dispatch, depending on your location.
• Orders placed on a Sunday or public holiday are processed on the next business day.
• Remote and rural PIN codes may take longer than the ranges above.

These are estimates, not guarantees. Delays caused by weather, strikes, regional restrictions or courier disruption are outside our control, though we will always help you trace a delayed parcel.

A flat shipping charge of ₹70 applies to all orders. The charge is shown in the order summary before you pay — nothing is added afterwards.

We sometimes issue promotional codes that waive the shipping charge. Where a valid code is applied at checkout, the waiver is shown in your order summary before payment. Codes are subject to their own expiry dates and conditions, and cannot be applied after an order has been placed.

Once your order is dispatched we will email tracking details to the address given at checkout. If you have not received them within 1–2 business days of ordering, check your spam folder first, then email hello@rozhealthy.com with your payment reference.

Couriers generally attempt delivery up to three times. If all attempts fail, or if the parcel is refused at the door, it returns to us and we will refund the order value minus any shipping charge already incurred.

Please make sure your address and phone number are correct at checkout — we cannot redirect a parcel once it has been handed to the courier.

If your order arrives damaged, incomplete or incorrect, report it within 48 hours of delivery with photographs of the parcel and its contents. See our Refund Policy for how these are resolved.